Returns and Exchanges
DIDI Creations gladly accepts returns of unworn, unwashed, undamaged or defective merchandise. Returns are free and items can be returned for store credit. In order to return your item, simply send an email to the email address on our website, and a return slip will be emailed to u, it is sometimes included with each order, repack the order in its original packaging and follow the instruction on the email, Should you no longer be in possession of your Return Slip, please contact Customer Service, and a new slip will be emailed to you.
DIDI Creations will accept returns within 14 days after the item has been received except otherwise stated.
Once DIDI Creations has received the returned item(s), the request will be processed within 7 business days.
Returns are absolutely FREE unless otherwise stated
If you would like to exchange your item for a different colour or size, or just cancel your initial order and order a new product, just follow the same procedure as you would for returns and your new order will be sent to you.
We make sure our product descriptions and images on our website are very accurate to ensure that what you see is what you get, If for any reason you are not satisfied with the item you have received, you may return it, unworn, to DIDI Creations within 14 days of receiving the item. The item must be returned in its original packaging, along with the filled out Return Slip. Store credit will be issued to you once the return has been processed.
We guarantee that our merchandise is free of any manufacturing defects but we will accept any defective item for refund or exchange, if there is proof of such defect. Should it happen that your item is defective, please return it with the completed Return Slip. The time period for such a return is the same as any other return, 14 days after the item was received. A replacement item will be sent to you, if it happens to be out of stock Customer Service will contact you to issue a refund.
Customer must provide proof of purchase if the original packaging is no longer available.